Inbound and Outbound (Sales) Manager

Privately owned and headquartered in Burlington, Ontario, Pink Elephant is a global leader in providing IT Service Management consulting, education and conferences. And we are proud to be celebrating over 40 years as a highly respected pioneer in our field.

We are looking for an exceptional Inbound and Outbound (Sales) Manager (also known as Client Relationship Manager) who will lead our Inbound Customer Service Reps and our Sales Reps to take the company and themselves to the next level! The incumbent is primarily responsible for developing, leading and executing the inbound and outbound customer service and sales strategies to ensure Pink Elephant continues to deliver outstanding products and services to our customers throughout Canada and USA.

YOU WILL...

• Lead and develop the inbound customer service reps providing guidance, coaching, and direction in the pursuit of achieving excellent customer service
• Lead and develop the CRM (Sales) team by providing guidance, coaching, and direction in the pursuit of achieving business and revenue targets
• Implement performance improvement plans for corrective action, when necessary
• Ensure that all customer transactions (records, orders, call notes, activations, deactivations, etc.) are documented appropriately in Dynamics; ensure all reps consistently follow all standard processes and procedures
• Act as an escalation point for the CRM Team
• Maintain accurate sales pipeline information on Company’s information systems to enable production of accurate and timely monthly and quarterly sales forecasts for senior management
• Develop, organize and coordinate outbound call programs in support of education and conference targets
• Prepare and submit weekly sales management reports, outlining accomplishments and results, explaining variances to targets, and details of planned future activities
• Respond to incoming requests with a focus on closing new Public, In-House Education and Conference registrations, and passing along Consulting leads to the appropriate sales team
• Proactively, review and assess all CRM processes with a view to making recommendations for improvement
• Create a positive, open work environment to maintain employee morale

YOU HAVE...

• Bachelor’s Degree in business or related field
• Minimum of 7 years of sales experience and at least 3 years’ experience managing a sales team in both inbound and outbound environments
• Sales experience in IT related organizations considered an asset
• Thorough knowledge and understanding of sales operations requirements, sales processes, pipeline management, CRM and forecasting principles
• Experience in strategic selling environments
• Strong time management skills
• Excellent interpersonal skills and ability to cultivate positive relationships
• Very effective written, verbal communications and presentation skills in managing all aspects of the sales ops role with a polished presence.
• Good computer skills: Microsoft Word, Excel, PowerPoint, CRM (Dynamics)
• Good business acumen with sound knowledge of general business principles and marketing
• Very strong knowledge of customer service best practices
• General knowledge of IT management best practices – an asset
• Ability to occasionally travel (e.g. Trade Shows, Conferences)

WE OFFER...

• A competitive base salary plus commission
• Enhanced paid days off in addition to vacation time
• Health/Dental benefits plus a company sponsored RRSP
• Continuing education reimbursement
• Wellness programs including discounted fitness club memberships
• Weekly Treat Days
• A dynamic, entrepreneurial office environment
• Opportunity to earn IT and business certifications (e.g. ITIL; Change Management, Lean IT, etc.)

INTERESTED?

Forward your resume to talent@pinkelephant.com highlighting your sales experience that speaks to our needs and market.

Pink Elephant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pink Elephant welcomes applications from people with disabilities. Please contact hr@pinkelephant.com if you require accommodation during the recruitment process.