Pink Elephant’s Process Maturity Assessment and Improvement Planning Service

How Effective Are IT Service Management (ITSM) Processes in Your Organization?

Pink Elephant wrote ITIL®'s book Continual Service Improvement. And, for years, we have helped hundreds of organizations understand this basic principle of IT process improvement:

  • What is not defined cannot be controlled
  • What is not controlled cannot be stabilized
  • What is not stabilized cannot be measured
  • What is not measured cannot be improved

Pink Elephant’s proven PinkSCAN ITSM process maturity evaluation and improvement planning service describes how the effectiveness of designated ITSM processes and practices can be evaluated and rapidly improved according to industry best practices. PinkSCAN involves a series of assessment, analysis, reporting, improvement, and planning activities described in 10 milestones.

The complete project should be completed within eight to 12 weeks of elapsed time. Precise timelines and costs are dependent upon the number of in-scope processes and practices to be evaluated, as well as the organization’s size – particularly the number of people to be surveyed.

The assigned Pink Elephant consultant, working closely with the customer organization’s project sponsor and project coordinator, takes responsibility for ensuring all milestones are clearly defined, understood, scheduled, and completed effectively.

These include:

  • Milestone #1: Scope Confirmation and Validation of Objectives
  • Milestone #2: Leadership Engagement Discussion
  • Milestone #3: Survey Set-up in The Online PinkSCAN Tool
  • Milestone #4: Orientation for All Participants
  • Milestone #5: Survey Completion by Designated Respondents
  • Milestone #6: Export and Analysis of Data from the Online PinkSCAN Tool
  • Milestone #7: Survey Results Validation Workshops
  • Milestone #8: Report Generation
  • Milestone #9: Presentation of Final Report and Recommendations
  • Milestone #10: Road Map Planning Workshop

A project coordinator and other key staff from the customer will play key roles through “Milestone #5” and again in “Milestones #7, #9, and #10”.

What Makes PinkSCAN Unique?

The following processes and practices are available for assessment, analysis, and improvement through PinkSCAN:

  • Access Management
  • Availability Management
  • Business Relationship Management
  • Capacity Management
  • Change Management
  • Continual Service Improvement
  • Demand Management
  • Event Management
  • Financial Management
  • Incident Management
  • Information Security Management
  • IT Asset Management
  • IT Service Continuity Management
  • Knowledge Management
  • Problem Management
  • Release Management
  • Request Fulfillment
  • Service Asset and Configuration Management
  • Service Catalog Management
  • Service Level Management
  • Service Portfolio Management
  • Service Validation and Testing
  • Supplier Management

Here are more reasons to consider making PinkSCAN a core aspect of your ITIL implementation project:

  • Assign a target maturity level for each process and perform a gap analysis
  • Support the ITIL v3 service life cycle approach and ITIL 4’s service value system
  • Keep track of previous assessments so you can compare progress – driving your continual improvement efforts
  • Compare your process maturity to Pink Elephant’s industry database of hundreds of other practitioner organizations

Request a Quote

To learn more about PinkSCAN or to get a quote, contact us at 1-888-273-PINK or