VP, Research & Development
Pink Elephant
Date: Wednesday, April 24, 2024
Time: 12:00pm New York | 5:00pm London
Pink has co-created an exciting management system approach – integratedITSM™ – that is generating a lot of excitement in the industry!
The system describes how IT needs to work within business goals to achieve business results. Many IT organizations think they have integrated approaches, but they really don’t. Troy will describe three very specific levels of integration that IT organizations should consider in order to achieve optimal business value. He will profile the management system that is taken from Pink’s certification courses, integratedITSM™ Essentials and The integratedITSM™ System. Troy’s presentation includes an overview of the system's major concepts and components including:
Don’t miss this eye-opening webinar to understand the next steps you can take to fully understand and then implement an integrated approach to IT service management.
Troy is a highly celebrated industry authority and is considered by many to be one of the world’s top ITSM and Lean experts. Take advantage of his vast 30+ years of knowledge and real-world consulting experience to understand what it really means to take a fully ‘integrated’ IT service management approach.
Principal IT Management Consultant
Pink Elephant
Date: Thursday, May 2, 2024
Time: 12:00pm New York | 5:00pm London
Join us for an exclusive webinar inspired by the core principles of our highly acclaimed IT Performance and Improvement Management™ course. In this webinar, we'll explore the concepts of cascading goals and a Balanced Scorecard, empowering you to drive success and achieve strategic alignment.
Cascading goals represent a powerful methodology for translating high-level strategic objectives into actionable tasks at every level of your organization. By cascading goals effectively, you can ensure that every service, process, team, and individual is aligned with the overarching mission and vision, driving cohesive efforts toward shared goals.
Complementing cascading goals, the Balanced Scorecard framework offers a comprehensive approach to performance measurement and management. By incorporating financial, customer, internal process, and learning and growth perspectives, the Balanced Scorecard provides a holistic view of performance, enabling informed decision-making, and strategic prioritization.
In this webinar, we’ll discuss:
Don't miss this opportunity to gain actionable insights and take your organization's performance to new heights. Register now to secure your spot in this must-attend webinar!