/en-US/Course/Agile-Scrum-Essentials
This certification course focuses on fundamental principles and concepts of both Agile and Scrum. Learn Agile Scrum techniques, through practical examples that ...
Configuration Management Specialist™
/en-US/Course/Configuration-Management-Specialist
This two-day certification course goes beyond ITSM theory related to service configuration management, and takes a deep dive into the design, deployment, and ma...
/en-US/Course/Lean-IT-Essentials
This course will help IT departments become customer and value oriented, removing waste, inflexibility and variability.
Problem Management: Root Cause Analysis Specialist™
/en-US/Course/Problem-Management-Root-Cause-Analysis
This interactive workshop will provide you with a practical, structured approach to applying established root cause analysis principles and techniques in order ...
/en-US/Course/Service-Catalog-Specialist
This course focuses on the practical aspects of applying ITSM best practices for Service Catalog Management and focuses on explaining how to plan for, design, b...