This course is one of three required to obtain the ITIL 4 Strategic Leader (SL) designation. See the chart below.

TWO ITIL 4 DESIGNATIONS

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There are now two ITIL 4 designations that have replaced ITIL v3’s “ITIL Expert”.

As part of the ITIL 4 certification scheme introduced in early 2020, ITIL Expert, which was ITIL v3’s only designation, was replaced by:

• ITIL 4 Managing Professional (MP)
• ITIL 4 Strategic Leader (SL)

ITIL 4 STRATEGIC LEADER (SL) DESIGNATION

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Achieving the ITIL 4 Strategic Leader (SL) designation (right-hand component of the image) demonstrates that you have a clear understanding of how IT influences and directs business strategy.

In acquiring the designation, you will learn how to create a culture of continual improvement by utilizing ITIL’s service value system (SVS) model and its many components together with Lean, Agile, and DevOps. There is also a focus on building an innovative culture and balancing legacy technologies with ways of working with new and emerging ones.

Click here to read the blog post with more about the ITIL 4 Strategic Leader (SL) designation.

ITIL 4 LEADER: DIGITAL AND IT STRATEGY – COURSE OVERVEW

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ITIL 4 Leader: Digital and IT Strategy is a four-day certification course and is at the core of the ITIL 4 Strategic Leader (SL) designation.

The course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success. This course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among IT business leaders and aspiring leaders.

The course is unique in that it is a very hands-on and interactive course that includes case-study assignments that are graded in-session and that contribute to the final exam mark.

LEARNING OUTCOMES

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The main focus of the course agenda is on the following ITIL 4 practices:

• Architecture Management
• Measurement and Reporting Management
• Risk Management
• Service Financial Management
• Strategy Management
• Workforce and Talent Management

You will also gain a clear understanding of:

• How to relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology
• Why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy they will need to master as they make these changes
• How an organization uses their digital and IT strategy to remain viable in environments disrupted by digital technology
• The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
• The risks and opportunities of digital and IT strategy
• The steps and techniques involved in defining and advocating for a digital and IT strategy
• How to implement a digital and IT strategy

WHO SHOULD ATTEND?

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This course is for IT and business directors, heads of departments, aspiring business leaders, and other business professionals across the organization who are looking for guidance that will help them craft a digital vision, shape an IT and business strategy, and drive organizational change.

PREREQUISITES

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You are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. To look at available dates for the ITIL 4 Foundation certification course, click here.

CASE STUDY, EXAM, AND CERTIFICATION

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• ITIL 4 Leader: Digital and IT Strategy includes four graded case study assignments that are completed during the course and a multiple-choice exam taken subsequent to the training course.
• Candidates must pass all the case study assignments to take the exam. This will be confirmed to candidates by an accredited trainer.
• After completion of this course, you may apply for self-directed learning PDUs through PMI. Letter of attendance is available upon request.

COURSE E-MATERIALS

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Materials for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

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If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.