Webinars


How to Become an Effective IT Business Leader

Matthew Bowles

Charlie Miles

Principal IT Management Consultant
Pink Elephant

Date: Thursday, June 27, 2024
Time: 12:00pm New York | 5:00pm London

To be an effective and successful IT leader, you must focus on managing The integratedITSM™ System.

What is that? Attend this revealing webinar and Charlie will explain!

Charlie will highlight very specific key attributes of highly effective IT leaders, and he’ll provide an overview of the three IT business model domains that include governance, relationship, and value delivery that all IT leaders need to understand. As Charlie reviews each of the attributes, he’ll explain why each one is important and he’ll also provide real-world examples based on his very deep pockets of both consulting and training experience that span over 30 years. Charlie is a highly skilled and experienced IT veteran who has helped a multitude of IT leaders implement major changes. His ITSM expertise has contributed to many IT organizations’ continuous improvement projects.

This overview is taken from content that is part of Pink’s certification course, IT Business Leader, and is part of PDC’s designation scheme.



What It Really Takes to Establish and Manage a Highly Effective Change Management Process

Matthew Bowles

Matthew Bowles

Principal IT Management Consultant
Pink Elephant

Date: Thursday, July 18, 2024
Time: 12:00pm New York | 5:00pm London

This one-hour webinar will include content taken from Pink Elephant’s highly-rated certification course, integratedITSM™ Essentials.

The webinar agenda includes:

  • A look at what IT service management is and how it enables business value
  • A review of what a 'process' is and its components
  • An overview of the nine processes included in the course
  • A discussion about what 'process management' is and a review of what the nine building blocks for effectively establishing and managing processes are: 1) Purpose/objectives; 2) Policies; 3) Terms and definitions; 4) Input/outputs; 5) Activities/throughputs; 6) Roles and responsibilities; 7) KPIs; 8) Process/capability integration; 9) Technology
  • An example walk-through discussion of change management and the nine components above, taken from the course

Gain insight into the certification course and learn from one of the world’s foremost IT service management consultants and experts. Matthew has close to 30 years of industry experience and is a veteran of a multitude of ITSM implementations and improvement initiatives. Matthew has also held a senior management position managing an IT support center.





Using the 20/20 Model For Effective Leadership and Successful Organizational Change

Robin Hysick, Senior IT Management Consultant, Pink Elephant
Navigating the Future of ITSM with AI – Panel Discussion

Facilitator:
David Ratcliffe, President, Pink Elephant
Troy’s Secret Strategies for IT Success through the Service Catalog

Troy DuMoulin, Vice President, Research and Development, Pink Elephant
Unlocking IT Success with Cascading Goals and a Balanced Scorecard

Matthew Bowles, Principal IT Management Consultant, Pink Elephant
The integratedITSM™ System

Troy DuMoulin, VP, Research & Development Pink Elephant
AI Augmented ITSM

Troy DuMoulin, VP, Research & Development Pink Elephant
STOP! Don’t Commit To A New ITSM Tool Until After This Webinar!

Charlie Miles, Principal IT Management Consultant, Pink Elephant
George Spalding VP & Executive Consultant, Pink Elephant
Troy’s Secret Lean IT Strategies for Improving ITSM Performance

Troy DuMoulin, Vice President, Research and Development, Pink Elephant
What It Really Takes to Establish and Manage a Highly Effective Request Management Process

Jennifer Wels, Senior IT Management Consultant, Pink Elephant
What It Really Takes to Establish and Manage a Highly Effective Change Management Process

Matthew Bowles, Principal IT Management Consultant, Pink Elephant
Value Stream Mapping Techniques for Optimal Workflow

Graham Furnis, IT Management Consultant, Pink Elephant
How to Become An Effective IT Business Leader

Charlie Miles, Principal IT Management Consultant, Pink Elephant
The Key Role of the IT Business Relationship Manager

George Spalding, VP & Executive Consultant, Pink Elephant