Tracks, Speakers & Sessions

Attend “the best conference in the industry!"

Pink has the undisputed reputation for developing an unsurpassed line-up of speakers and meaningful subject matter. As a result of our unwavering commitment, we are very proud to present what is widely acknowledged as the most content-rich IT service management program in the industry.

Pink23 covers: ITIL® (including advanced content); Lean (Kaizen to leadership); Agile and Scrum; DevOps (especially the OPS side and what it means to really collaborate and eliminate silos!); organizational change management; business relationship management; IT asset management, and more.

Licence To Fulfill

Each year we use a fun theme to create an extraordinary education experience within a highly spirited and energetic conference atmosphere. For Pink23, we borrow our theme from 007 – James Bond! Read more about it here.

There are already many speakers confirmed. On the program below, each of the tracks is dedicated to an interesting aspect of James Bond movies. Read all about it and get ready for an amazing learning experience!

Stay Connected

The program is under development and will be completed by September 30, 2022 – check back on a regular basis as we update this page. In the meantime, sign up here for our e-bulletins and stay connected to Pink for all major happenings including updates on early bird special offers and Pink23 announcements.

Pink23 Host

Wayne Cotter - Pink 23 host
Wayne Cotter
Pink23 Host, Comedian, Entertainer

Miss Moneypenny’s Early Risers

Like M’s assistant and Bond’s dutiful friend, our own dependable, hard-working, and always-at-the-ready trainers are on call for early risers. Start your day with one of these value-added breakout sessions presented by Pink’s amazing talent.

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ITIL 4 – An Executive Overview
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
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ITIL 4 Specialist: Create, Deliver & Support – An Overview
Graham Furnis, IT Management Consultant, Pink Elephant
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ITIL 4 Specialist: Drive Stakeholder Value – An Overview
Charlie Miles, Principal IT Management Consultant, Pink Elephant
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ITIL 4 Specialist: High Velocity IT – An Overview
Troy DuMoulin, Vice President, Research and Development, Pink Elephant
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ITIL 4 Leader: Digital & IT Strategy – An Overview
Robin Hysick, Senior IT Management Consultant, Pink Elephant

Thunderball Sunday Pre-Conference Optimizers

No evil one-eyed masterminds here. These Sunday pre-conference sessions and mini-workshops are presented by masterminds who are leading luminaries in their fields. Two of these are workshops exclusively for Executive VIP and Platinum pass holders only. To read more about these passes and their benefits, click here.

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All In: How the Best Leaders Create a Culture of Belief and Drive Big Results
Chester Elton, “The Apostle of Appreciation"
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The Service Catalog as the Central Pillar of an IT Service Organization
Troy DuMoulin, VP of Research & Development, Pink Elephant
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Change Management versus Change Enablement
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
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ITIL 4 – An Executive Overview
Matthew Bowles, Principal IT Management Consultant, Pink Elephant
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The 7 Guiding Principles of ITIL – What They Really Mean in the Real World!
Charlie Miles, Principal IT Management Consultant, Pink Elephant

Ian Fleming’s James Bond

Each year we bring you keynote speakers who have made a big difference. The world is filled with inspiring people who demonstrate mind-blowing acts of creativity, heroism, and courage. We pride ourselves in bringing you the best.

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SuperCompetent: The Six Keys to Perform at Your Productive Best
Laura Stack, CEO, The Productivity Pro

Diamonds Are Forever Power Hour

Instead of scheduling only one “gem” (a high-profile keynote session) in each of two time slots, there are a few dazzling and brilliant sessions and speakers to choose from! Attend the one that’s right for you and your areas of interests.

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IT Frameworks and First Principles
Troy DuMoulin, VP of Research & Development, Pink Elephant
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The Best Team Wins: 5 Disciplines of Today’s Most Effective Team Leaders
Chester Elton, “The Apostle of Appreciation"
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The Top 5 Leadership Enablers for Effective Process Governance
Troy DuMoulin, VP of Research & Development, Pink Elephant
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Motivation by Chocolate
Denise Ryan, Founder, FireStar
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The Importance of Influential Leadership
Jack Probst, Ed.D., Principal IT Management Consultant, Pink Elephant

Sunday, Monday, and Tuesday Night Networking Receptions & Party

It’s time to reconnect with live, in-person business networking!

All attendees are invited to join us on Sunday evening for a welcome reception, and on Monday evening for an additional networking get-together. Both evenings will have drinks, canapés, and fun – it’s a perfect opportunity to wind down, mingle, talk shop, and make new friends. Also, stay tuned for details about the networking party for Tuesday evening – with a James Bond theme, you know it’s going to be extra special!

Networking party at Bellagio-Pool
ITSM Networking – Pink20
ITSM Networking – Pink20
ITSM Networking – Pink20

Track 1: M

IT Leadership and Strategic Management. Dedicated to Bond’s boss, M, this track features forward-thinking speakers who will present cutting-edge trends and profile successes in the areas of people management, business process management, organizational change management, and leading major cultural transformations.

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The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance
Chester Elton, “The Apostle of Appreciation"
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If I Knew Then What I Know Now! – What I Wish My Former ‘CIO Self’ Was Told by My Current ‘COO Self’
Joseph Hayes, Fortune 100 Financial Services COO/CIO
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Communication and Power for Women
Denise Ryan, Founder, FireStar

Track 2: Octopussy

Organizational Change Management. IT organizations are undertaking numerous projects and changes of all kinds – often at the same time. These sessions profile how to effectively lead others through the implementation of new processes, changes in organizational structure and culture, and addressing both the people and technical side of change.

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Adventures in Change Management – Proven Techniques to Carry Your Team through Tough Times
Joseph Hayes, Fortune 100 Financial Services COO/CIO
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Organizational Change Management’s Silver Bullet: Active and Visible Leadership
Charlie Miles, Principal Consultant, Pink Elephant
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Understanding the Emotional Side of Organizational Change Management – Part 1 and Part 2
Charlie Miles, Principal Consultant, Pink Elephant

Track 3: Goldfinger

Integrated Service Management. The interconnectivity of several new and long-standing methodologies and best practices supporting IT service management (ITSM) is the key to delivering golden opportunities for IT services. Learn how ITIL®, DevOps, Lean, Agile, BRM, and Organizational Change Management all work together to turn everything to gold – true business value.

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Case Study
Cathy Kirch, Senior Business Analyst, Argonne National Laboratory
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Case Study
Jason Plante, Enterprise Digital Agile Coach, Takeda
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Case Study
Armen Badal, Sr. Vice President, Global Service Transition, FIS Global

Track 4: On Her Majesty’s Secret Service

The ITIL Evolution. It all started in England in the 80s and, over the past three decades, tens of thousands of IT organizations around the globe have relied on ITIL, the world’s most successful ITSM model, to help them achieve business value. Experts and case studies in this track highlight best practices for managing the many components of ITIL’s service value system.

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Case Study
Alan Dresser, Enterprise ITSM Director, US Navy
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Case Study
Daniel Pop, Manager, IT Service Strategy, WestRock
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Change Management versus Change Enablement
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
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Eliminate Incidents by Fulfilling Change Enablement
Mark Freed, IT Enterprise Services Manager, Office of Information Services, State of Oregon

Track 5: Q

Tools & Technology. Dedicated to Bond’s gadget-maker, Q – the “Quartermaster”. Sessions in this track feature thought leadership and actual demonstrations as well as instructional labs showcasing how to align processes and tools.

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Product Demonstration
HaloITSM
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Thought Leadership/Product Demonstration
Sherweb
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Thought Leadership
ScreenMeet
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Thought Leadership
TOPdesk
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Thought Leadership
ServiceNow

Track 6: Quantum of Solace

Free Half-Day Workshops. Don’t miss this unique opportunity to learn from the best – Pink’s highly knowledgeable and world-renowned consultants. Spend a few hours with the best minds in the industry. It’s a great way to introduce yourself to a subject or get a refresher!

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The Top 5 Leadership Enablers for Effective Process Governance
Troy DuMoulin, VP of Research & Development, Pink Elephant
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The 7 Guiding Principles of ITIL – What They Really Mean in the Real World!
Charlie Miles, Principal IT Management Consultant, Pink Elephant
PinkSCAN Process Maturity Assessments

Choose from one of these very practical half-day workshops. Participants will be taken through approximately two dozen questions for each process/practice to check maturity levels, according to ITIL® best practices. The Pink consultant starts by explaining what ‘process maturity’ means according to CMMI (Capability Maturity Model Integration) and Pink’s assessment tool, PinkSCAN, which is based on CMMI. This is followed by an explanation of why IT organizations need to understand these concepts as part of an overall and effective continual improvement practice.

After the maturity health check, participants will walk away with an action plan that describes what areas they really need to focus on to take the designated processes/practices to higher and more effective integrated levels of process maturity.

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Incident, Problem, and Change Management/Enablement
Jennifer Wels, Senior IT Management Consultant, Pink Elephant
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Request Fulfillment, Service Level Management, and Service Catalog
Matthew Bowles, Principal IT Management Consultant, Pink Elephant